Name: Watertown Dental Health Group
Address: 1131 Commerce Park, Watertown, NY, 13601
Telephone: +1 315-788-1070
Rating: 4.3800

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50 Reviews

Watertown Dental Health Group

1131 Commerce Park, Watertown NY, 13601

watertowndentalhealth.com

Call now: +1 315-788-1070

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Watertown Dental Health Group Reviews

Kendal Rhone

I wont be the first to say it: I get a lot of anxiety over going to the dentist. Thats how its always been for me. But recently I had an emergency arise: my lower wisdom teeth were starting to come in. But I figured it was fine, I was following what my previous dentist had said when they told me that theyd come in just fine because of the spaces I had in my mouth where a few adult teeth didnt form below my baby teeth. Turns out, that was wrong. So I made an emergency appointment at the Watertown Dental Group office following all the wonderful reviews I read! As soon as I walked in I had such a huge feeling of comfort. I felt a lot of peace being there, which was weird for me because of how much anxiety I had the entire ride there. Lora was who called my name and lead me to the back where all the treatment rooms were, and she explained everything back there and everything I should know about being a patient there, I loved that! She talked to me like I was one of her close friends, and truly made me feel at home there. I couldnt thank her enough for that!! I didnt wait long before Dr. Virga came in and introduced himself with a big smile, and told me what was going on (my wisdom teeth were infected), and how we were going to schedule an appointment to have them out. One of the things that touched me the most? Both Dr. Virga and Lora shook my hand when they introduced themselves and when my appointment was over. I couldnt be more happy with finding this office and the entire experience there! If I could give more than five stars, I totally would! :)

Chelby Simpson

I LOVE this dentist office! Dr Virgas assistant, Lora is absolutely amazing! Makes me feel at home! I like that they ask about me and how Im doing in my life and also they have the personal mission of making sure I have the best possible smile!!! Wouldnt choose any other dentist worth the hour drive!!! Highly recommended!

Maureen 0'Connor

I have had a couple dental emergencies lately. Angel and Nancy showed concern and empathy and were able to get me in as soon as possible. Loralee and Bea were excellent at explaining procedures, very professional. Dr. Virga is very gentle and very kind; I have great faith in his skill as a Dentist. Everyone is very friendly and welcoming

Eric Scott

Watertown Dental Health Group's staff ensures this dental practice is the only one for me and my loved ones. The front desk staff of Lauren, Angel, Dani, and Nancy are the smiling workhorses of this organization. They are the most knowledgeable, professional, and caring employees in Watertown. The dental hygienist and dental assistants like Liana are the best of the best when it comes to oral hygiene. These folks are so skilled that if any of them were to leave I may consider going to another clinic.. or crying. And then of course I have the best dentist in the business in Dr Girardi, with his Richard Gere eyes and Tchaikovsky hands always elegant in my mouth. This combination of elite professionals are dedicated to the dental prevention, protection, and restoration of me and my loved ones teeth. They would be the only ones I chose above baby Jesus to do so.

Tom Dier

I have been a patient for 25 years. I had a filling done today and a cleaning a few weeks ago. Great staff and great service! Highly recommend.

Angel Maass

I love how clean it is, and the hygienist are amazing! The Dentists are extremely knowledgeable and respectable! My husband and son love the office too... I think my son mostly loves the beautiful fish tank in the reception area lol... but I mostly love that I can trust that my family and myself are in good hands at The Watertown Dental Health Group!!!

Daniela Caraballo

Although I was extremely grateful for Nancy to get me in on an emergency visit I was appalled at the fact I sat in a room for an hr without anyone checking on. Finally after an hr someone came in to say the dentist would be with shortly then was told it will be a longer wait! I sat in pain and in tears until I walked out. Im more upset at the fact I waited so long and still have the horrific pain. I also needed to know how much it was going to cost me but had to wait at least another hr to be seen. This has been by far my worst experience

Debra Wojcicki

I have been coming to this dental office for 25+ years. It has always and still is the best dental care in Watertown for me. The last two times Kathryn Pulley has cleaned my teeth and i have been blown away with how gentle her technique is. If you have issues getting your teeth cleaned ask for Katie. She is wonderful, a real asset to the practice. Thank you Katie.

Freedom For All

This place is spacious, clean and accommodating. We did not wait long in the waiting room at all except to fill out the initial paperwork which was on an I-Pad. Most of the staff is professional and everything is explained to you from the X-rays to what are they doing as they work on you to any follow ups you may need. Billing department needs a little work however.

Mary Getman

Had an absolutely wonderful cleaning with Katy! So gentle and so thorough! I have seen Lindsey in the past who is just as wonderful.

Nancy O'Connor

Excellent in terms of educating the patient, thorough exam & cleaning. Mary is a really great hygienist!

Emily Vallejo

Friendly staff and quick service! Hygienist Katie was perfect

Barbara Warren

I had a dental emergency and my longtime dentist (who is semi retired) wasn't available. The staff here was extremely efficient - got me in quickly, accommodated my tight schedule and idiosyncrasies, and did so in a friendly, courteous manner. I am self insured, and found their prices to be reasonable. I will be using them as my regular dentist from here on.

Jeff Dileonardo

Huge shout out to Katy my hygienist she did an amazing job truly awesome.I have always received the best care and help here. They always seem to take me right in and treat just like family. Thanks Dr.Virga and the staff and a especially loralee.

Mark Getman Jr

As always, the care provided by my hygienist, Mary, was thorough and enjoyable. Dr Girardi had excellent chair-side manner. In the past, I have found some dentists to be extremely unpleasant and condescending. That is NOT the case with Dr. Girardi. He is extremely easy to talk to. That makes all the difference. I highly recommend Watertown Dental Health Group!

tracy florkey

They are all about the money.....I have only experienced excellent care with Dr . G, they rest have terrible bedside manners.

Jessica watson

I can not rave more about Mary! She was so incredibly patient and kind with my daughter, made the experience fun and enjoyable with an energetic toddler for 2 hours! I had my appointment first and my daughter was right after me in the same room, very convenient!Dr. Varga was professional and great with myself and my 3 year old. Im actually terrified of dentists due to a bad experience as a child. He was gentle and quick on my teeth. The office is very clean and well decorated! I would recommend maybe a tiny corner for small kids. Overall, very friendly staff and I highly recommend!

KIMBERLY RAMER

My visit to Watertown Dental Health was positive from the moment I set up my appointment. The office staff was friendly and patient with me as a new patient. My hygienist, Katy, was outstanding! She was understanding of my sensitivities and took her time to explain what she was doing. Her suggestions for ongoing hygiene were helpful and important to my oral health. Well worth the drive!

Recent Ex-customer

Initially, this office was great! They got me in the door and treated me good. Angel, at the front desk, is awesome!! Set up my first appointment for a cleaning and all is good. At My first cleaning, they ended up only doing one side of my mouth because they overbooked. While leaving, I was told that the insurance company will be covering 100%. And they would call me to schedule the second half of the cleaning. This was in September. Shortly after my visit, not only did they never call and schedule the second half of the cleaning, but they also sent me a bill of $300 for the work that was done. $300 for work that was supposed to be fully completed but only half was done. We called and they said the bill was formal, insurance is covering 100%. Now, they say its our responsibility to make sure but when youre I. The office on that initial visit, oh no, we do this every day, no need for you to do anything at all. We will fully take care of the insurance part. Anyway, 3.5 months go by and I get a call early January from the dental group wanted to set up an appointment for my second half cleaning (you know after the new year with new insurance claims). When I inquired about being billed after being told that the insurance would cover 100%. I was told they would call back. I get a call back 15 mins later from Nancy, the rudest, most unprofessional, old, grumpy and condescending customer service rep!! She told me that it wasnt their fault and thats that. I disagreed and called them out on fraudulent practices. Nancy terminated the call when I told her that I would be coming up to get any paperwork that they had to prove that it was not their mistake. Nancy called back 5 mins later and advised me that they would be removing me as a patient, effective immediately, and the fraudulent balance would be sent to collections by the end of the week if I didnt pay immediately. And yes, this is after THEY called ME to schedule my next visit. Again, horrible customer service and even more horrible business. Im just waiting for my attorney to finalize what he needs and wait for the collections notice. Thanks Nancy for showing me early why I will NEVER recommend or use your services for anyone, ever!!

Wendy Reeves

Mary did a great job cleaning my teeth. She was friendly and informative. I will return back to her in six months!

Katy Pulley

I had an awesome cleaning with Mary! She was extremely knowledgeable and gentle as well. The front desk was super friendly and I liked the iPad checkin process. The dentists in this office are fantastic, highly recommend!

Lindsey Wiest

My two year old son had his first dental appointment a few weeks ago with Mary. She was fantastic and helped him feel comfortable. He was babbling about his appointment the rest of the day.

Stephen Tucker

The staff is very welcoming!! The technology is simply amazing. The dentist is genuine nice guy who cares. I dont think you can ask for anything more?

Derek Patton

If you are looking for a quality hygienist for yourself or your children you have to ask for katy.First of all I would like to say that katy my son's hygienist was awesome. She was able to balance cleaning my son's teeth while having a conversation with him. Katy also interacted with my 1 year old and made him laugh while she was working on my oldest, he was having a blast. Secondly katy was very thorough while she was cleaning my son's teeth. She talked my son through the whole process and gave us some good pointers on how to properly care for his teeth.There wasn't a single complaint from my son, which as most of you know how 4 year olds love to complain. On a scale of 1 to 10 I'd personally give katy an 11 for the way she made it a fun and educational environment while still achieving the end result.

Liana Eliopoulos

Both of my children had a wonderful and comfortable experience with Mary. She made them feel at ease and made their first cleaning and sealant appointment fun!

Kimmie Ustimchuk

I walked in to see smiles on faces and was greeted so brightly! Easy to log in info on their iPads they provide. The beautiful lady who did my cleaning was sweet as can be and talked to me through everything that went down! Also! They make sure to answer any questions you have. Scheduling appointments is a breeze!

Tessa M Ferard

I don't think there are enough good things I can say about this office. I'm absolutely in awe. Dr. Virga is amazing. My dental anxiety is beyond any scope anyone should ever encounter and something about him just set me at ease. I will forever be in debt to him for how he made me feel today. I'm actually excited to go back, that is saying a lot.

Erick Davidson

Amazing staff... super friendly and always willing to take care of you! Would recommend to everyone!

beatrice Dier

Had a great cleaning with Mary. She is super gentle and thorough.

Andrea Green

Make sure you ask if your insurance is in-network, not if they participate with your insurance. Was told they accepted my insurance and when I left my insurance was expected to pay 100%. Come to find out they are not in-network and my insurance will only pay a portion of the bill. Now between my visit and my son's visit I owe them $300. Thanks. Lesson learned.

David Fayle

Doctor Agnetta does an incredible job. Staff is very friendly and we are never in the waiting room for more than 5 minutes. Highly recommended.

Tebra Brownell

Leana (sp?) and Dr. Girardi are an amazing team! I hadn't been to a dentist in years so I was worried about what they would find for my dental issues. Leana made me feel comfortable from the minute she introduced herself and she explained everything she was doing, every step of the way. Dr. Girardi explained my dental issues to me and how they could fix them with kindness and in a language I could understand, having no knowledge of dentistry. Both were kind and funny. I found myself laughing even while getting a filling! My appointment was pleasant from beginning to end and my follow-up appointments were scheduled timely. I highly recommend the team at Watertown Dental Health Group! They definitely take the fear out of visiting the dentist!

Robin Monroe

Had a smooth cleaning visit today. Awesome hygienist! Give her a raise! Everyone was friendly and professional, easy billing , check-out and follow up scheduling. No issues or problems. Going to the Dentist is never at the top of my 'Yay' list for the day- but this was about as good as it gets.

cassie rutherford

I have had two appointments there and the staff is awesome. They get you booked for an appointment very quickly. I brought my son a 10 month old my first visit not thinking they had to take x-rays. The staff there entertained him the whole time, he had a blast with all the attention he got from them. We both left very satisfied with the dental visit.

Caitlin Blackwell

I am currently 38 weeks pregnant and avoid dentists at ALL costs due to extremely severe dental anxiety. I can barely get a cleaning without having panic attacks days in advance. After my experience here I will travel however far I have to to come back specifically to doctor Virga!! Ive never had such a quick, calm, and all around easy experience with getting any type of dental work done however even at 38 weeks pregnant dr. Virga was absolutely AMAZING, welcoming and caring and managed to get two cavities filled in less than 20 minutes!! Ive had absolutely horrible experiences with dentists over the years but my visit today has definitely made water town dental health the only dentist office I have EVER felt comfortable in! The nurses are beyond sweet and helpful and calmed my anxiety extremely well! the ladies at the desk knew me before I even walked in. I cant recommend this office or doctor virga enough!!

Mario Hernandez

From start to finish the appointment was top notch! The building was very will done. Spacious and modern looking. The wait time was less that 15 minutes. I was kept informed throughout my initial appointment and the actual procedure, and was satisfied with the work. I'm going to go here from now on.

Ladybug6329 Ladybug0182

I love How my teeth are coming along. Absolutely wonderful service.

Zackary Fuller

First of all if you come in with braces already and think that they will lower the cost as a transfer patient they WONT they make you pay all over again. If you are okay with spending 7000+ dollars on braces that were already almost done then sure! But if not then absolutely do not go here. They dont care about you they care about the money! I am saddened by how they think this is alright to do to any family! Shame

Kim Moore

I have been Dr. Virga's patient for 27 years. I cannot find a better dentist or hygienist in my area so I travel 68 miles each way several times a year for what I believe is the best dental care.Everyone has always been very friendly, caring and professional. I am especially impressed with the cleanliness of the entire office all the way to the sterilization of the instruments. I am appreciative of Dr. Virga giving a nice handshake asking how I have been, etc.- puts the patients, including myself, at ease. I highly recommend this dental office.

James Mullaney

Front receptionist told my wife we didnt owe any more money for my sons braces and the insurance was picking up the last portion. Upon returning with my son to get his braces off they hit me up for 87.00. I explained to the receptionist that you told my wife we were finished and I was told my insurance company didnt pay it yet so basically tough. They would also not take my sons braces off without my payment effectively holding my sons mouth hostage and going back on what they told my wife. The main receptionist called my insurance after I paid and said yeah the insurance made a mistake so youll get a refund in a couple weeks via check! Unacceptable!!!

Melissa Didericksen

Very friendly staff. And even if they don't get to you right on time they give you the time that you need. What would have helped me to five all 5 stars would have been info on how to take care of my dental work after completion, I had to try to go on memory from another time of getting the same thing done.

Olivia Miranda

Mary did such an amazing job cleaning my teeth! She is super friendly and is so gentle!

Kayleigh Adell

Would never go to another dentist...Dr.Joseph Girardi is amazing. All of the staff are so friendly and caring. They take extra time and answer any and all questions. Took my daughter to her first dentist appointment and she loved it. Beautiful and clean facility.

Julie Seibeck

I just recently switched to this dental office. I had a pleasant experience with my intake and had x-rays completed, lots of teaching videos and saw the dentist who was pretty personable and nice, however, there was a long wait to see him. The hygienist went to look for him several times. It was identified that I had a hole in a filling that was recently done at my previous dentist only 5 months ago. I was told that my particular insurance would not cover it as it hasn't been 1 year yet. When I was checking out at Watertown Dental Group I was speaking to the receptionist who let me know it would be 180ish dollars. I told her I am going to call my old dentist to see if they will honor their work and fix the filling as my insurance has advised me to do this In the past. She said well if you get it done here or there they will charge you since it isn't covered. After, speaking to my old dentist they said yes, no problem please come in and we will look at it and take care of it for you. I called Watertown Dental Group to see if they could release the x-rays they just completed back to my old dentist for review. Here's where things go bad. Angel the receptionist who isn't very pleasant said there will be a $25 dollar charge because we have to put it on a disk/thumb drive something or other. I said could you please email the films as they actually prefer email. She said no they do not have that capability. Really? It seems like my x-rays were on the computer screen in the room? Who knows. I then stated my previous dentist sent them to you FREE of charge so you would be able to evaluate me as a new patient but you can't send them a copy of that one film to them so they can fix this problem. I am really bothered by the fact that I have to pay to get a copy of my dental records. So for all you other military dependents, just know when you PCS/ETS you have to pay to get your records for yourself or transferred. Not very accommodating. Not sure if I'm going to continue here as I loved the dental hygienist and it is much closer. But Yay for my old dentist to fix the issues and very accommodating. Clayton Dental Office is the epitome of professional and compassion.

Damian Ray

Great team, beautiful facility, and fast, east care. No one likes having their teeth worked on, but this was by far the best experience I have had. Don't fear your next dental appointment. These guys are great!

Todd Weaver

Great, GREAT experience... Which is not usually stated after a dental appointment . After a previous appointment at another facility, which quoted me $9,700 worth of work that needed to be done, the folks at Watertown Family Dental reduced that attempt to take advantage of me by 80%!!! . The Dentist and his assistant were fantastic to talk to and made a stressful situation pleasant as possible

Loralee Dileonardo

Excellent experience. Until yesterday, I have never needed any restorative dental treatment beyond simple fillings. Yesterday, I had two molars restored with porcelain crowns. The procedure was comfortable and complete within two hours! I was able to have lunch, then return to work immediately and there was zero discomfort after the procedure!

Terry Eakins

I wouldnt even give one star!!! WARNING!!! DR. VIRGA CAME TO THE PHONE AND WAS EXTREEMLY UN-PROFESSIONAL CONCERNING A VISIT THAT WAS COMPLETE WITH HIS OFFICE HAS RECENTLY HUNG UP ON ME AND ASKED THAT I NEVER CALL THE OFFICE AGAIN I CALLED HIS OFFICE OUT ON NOT BEING HONEST WE MOVED TO THE AREA AND WAS LOOKING FOR A DENTIST - THE OFFICE TOLD US THAT THEY WERE IN NET-WORK WITH OUR INSURANCE AND PREFORMED A PROCEEDURE - AFTER PAYING OUR PART THEY SAID THAT THEY WERE NOT PARTICITING WITH OUR INSURANCE AND WE HAVE A BILL FOR $700+ THEY KNEW THEY WERE NOT IN NETWORK AND 'WIPED OFF MY CHILDRENS ACCOUNT' ASHLEY WAS THE REPRESENTATIVE THAT DID THE INS. VERIFICATION AND WHEN THEY FOUND OUT THAT THEY WERE NOT IN NETWORK AND DR. VIRGA WIPED THE ACCOUNT FOR MY CHILDREN AND NOT MY HUSBAND - AFTER ADDRESSING THIS ISSUE AND SPEAKING WITH INS. DEPT. THEY WILL TAKE IT UPON THEMSELVES TO DO WHAT WORK THEY WANT (EVEN IF YOUR INSURANCE WILL NOT COVER THE COST) AND LEAVE YOU WITH THE BILL. THE OFFICE ALSO STATED THAT THEY CALLED AND LMOM FOR US TO CALL CONCERNING ACCOUNT HOWEVER THEY LMOM FOR A NUMBER THAT WAS NOT OURS DR. VIRGA HIMSELF HUNG UP ON ME!

Natalie San Martin

Besides being one of the offices that are open on a Friday. I really do love how friendly and welcoming the staff is. And firsthand seeing how great they are with kids. I have a four-year-old who can really strike a conversation and keep it going. No matter what the subject is he can always find something to talk about. And here Im think hes annoying the dentists or distracting them. But they are just amazing with keeping him entertained even while cleaning my teeth. I am thankful and impressed. I know most office feel distracted by little children. But for sure The dental staff at Watertown dental are just amazing. So if you are new to the area and youre looking for a family dentist. I highly recommend Watertown dental :D

Santina Lavancha

Very friendly staff, always smiling and quick to call us back to the exam room. Explain everything while they are doing it. Would definitely recommend to friends and family

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