Name: Northeast Ohio Eye Surgeons - Kent
Address: 2013 OH-59, Kent, OH, 44240
Telephone: +1 330-678-0201
Rating: 4.4000

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35 Reviews

Northeast Ohio Eye Surgeons - Kent

2013 OH-59, Kent OH, 44240

neohioeyes.com

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Northeast Ohio Eye Surgeons - Kent Reviews

Formag Rino

They have taken great care of my eyes but the wait time at appointments is ridiculously long.

Kelly Cartwright

The cost of my sons frames was not disclosed until the sale was nearly completed, and my husband didn't want to restart the process. Then when my son's glasses came, they were horrible. We took him back to the kent office and the employee who helped him select those frames. She agreed they were not correct but had been stretched way too big for his face. Although the error was admittedly on their manufacturer, we were denied a refund! They said it is only their policy to restyle, not refund. We will not be doing business here again. There went my monthly grocery budget.

S Stephens

Won't even be going there after the scheduler was extremely rude. She hung up on my twice while calling (by accident), and then was rude to me when I was asking about setting up an appointment at their Family Eye Center. I won't be going here, clearly customer service is not a priority

Angelina J

Best and friendliest doctors and staffs you could ever find! The staffs are friendly yet very knowledgeable and well-trained. This practice is highly efficient and despite how busy it can get, they are able to keep everything under control. I don't know how they do it but certainly, they are doing a GREAT job! Thank you NEOES for a great experience

Laura McKinnon

Very professional, very courteous, very friendly and best of all you get the best care you could ever ask for. You walk away knowledge and with charts to keep you on track for 1 month after surgery. So you know exactly when and what drops you are supposed to use. I love north east Ohio eye surgery. This is my second cataract eye surgery and will never go any place else for my eye surgery.

Caitlyn Concha

I went for an eye exam so that I could get some glasses. My eyes have changed during my pregnancy so I need some to see better. Dr. Muckley saw me at the end of my eye exam but a student doctor did the actual exam. She was the NICEST medical professional I have ever experienced in my entire life. She made me feel so comfortable, she was genuine, kind, humble... she just made me feel so happy. I loved her and I hope that she does well in her career. I just wanted to come on here and give her five stars. Dr. Muckley was amazing and kind to me as well. I loved my experience here. I just want to thank the staff for being so kind and especially Magnolia (I believe thats what her name was, the student doctor).

Colleen

This place has no idea what time management is. It should never be a 3 hour process too get an eye exam. You see 5 people to get your eyes checked. Nobody is qualified to do more than one thing?? You have one test done then get put in the waiting room. Twenty minutes later someone else calls you, asked the same thing performs one test and sends you too the waiting room again. After another 20 30 minute wait someone else calls you ask the same questions performs one test and sends you out to wait another 20 or 30 minutes. Then after your 3 hour eye exam you see how costly there glasses are, far more expensive than others. I bring my older family members here. I would never use this place for my own eye doctor.

Rachael Bause

I have been using this eye doctor since moving to the area and I have always had great service when I come here. All of the people I met were super nice and helpful and made me feel comfortable with the whole process. I would recommend them to my friends and I have!

Patricia Stephens

Was very happy with my exam appointment with Dr. Jones. He is professional and cordial and does not hurry through the appointment. His friendly demeanor makes it easy to discuss any concerns. I would highly recommend him and Northeast Ohio Eye Surgeons in Kent, OH.

Alyssa Gray

The first time I went I had a good experience because the doctor was informative and friendly. The front desk people were nice as well. The second time I went I felt disrespected and I am never going back again. The doctor said I was being ridiculous because I used eye drops too often. I didn't think it was necessary to use such an emotional and unprofessional word. There are other words that are more appropriate to use. Furthermore, he was not being clear like the first doctor was. The first doctor explained why I had such condition. I was also given clear instructions. When I said I don't know what I should do and he said there is no set rules for my condition with a dismissive tone. Overall, during the entire session, the tone of the voice and attitude were just negative. Just because a patient has limited health knowledge that doesn't mean that he or she should be treated like an idiot. A total waste of time. I should have just googled it online or asked around.

Jeffrey Glidden

A very professional, high-quality eye professional establishment. The gentleman who did most of my testing (Nick) was great...and my doctor (Dr. Hastings) was great - very proficient.The only area of improvement I might suggest is that the folks who greet and assist patients put on a friendlier face. The greeting everyone receives when they arrive is a bit chilly.But I highly recommend Northeast Ohio Eye Surgeons!

Adrienne Kimbrough

My appointment was on time and the staff was cordial and efficient. Dr. Muckley was caring, knowledgeable, and professional. I felt that she listened to my concerns. She showed the test results to me and compared them to last year's on the monitor. This gave me confidence in her diagnosis and recommendations. Sight is precious!!! I would recommend Northeast Ohio Eye Surgeons.

Karia Lanken

My eyesight has stabilized and I can see better than ever. Thank you Dr. Muckley! This place is amazing. All the people who work here are wonderful. :)

Lynne Fuller

I cannot say enough about Dr. Jones and Dr. Rudy and the entire staff! They are everything you should expect from medical professionals. The staff at St. Clare's Surgery Center are exceptional and very caring. Thank you for an incredible experience.

R Barnett

Visited the Kent office this time. Front desk staff were very kind. Waiting room was crowded. Time to wait for the doctor was more than an hour, but that's not unusual in any practice such as this. The tech who performed my initial exam would do well to be warmer to patients -- we're the reason she is here, after all. Knowing my name and taking a moment to settle in would help. Perhaps they need to allow more time? Dr. Jones is knowledgeable and thorough.

Michael Poinski

My appointment was at 9:10 AM, and I was quickly taken care of at that time. The staff were all very polite, pleasant and professional. My thanks for the excellent service and care provided. Kudos!

Bridget Lowe

The female doctor was excellent- our daughter has an eyelid flutter that is very rare and was diagnosed by this doctor; who also had the very same condition! What are the chances? We were very pleased; also front desk staff was very nice and polite.

Nathan Prinz

I had LASIK at Northeast Ohio Eye Surgeons about a year ago with Dr. Lohman and Dr. Greiner and my vision is still perfect. The staff was very friendly, helpful and helped moved me through the process. I am so happy I had LASIK, it was a great decision. The actual surgery was not scary at all.

Fahima Nassimi

Dr. Muckley was very help full , good listener, very kind and very caring. Dr. Muckley fixed my medicine that I need it she talked to my insurance I really like her please choose her as your eye doctor you will love her

Alvin Jogasuria

I discovered Dr. Jones through a friend. Dr. Jones is the second eye doctor that I have seen here in the area.. At once, I could tell the difference between this place and previous incumbents. Dr. Jones is similar to having a scientist/tennis rockstar/bar owner at your local pub wrapped into one. He is so thorough and precise, to explain the procedure to make you at ease knowing the fact that is you're in good hands. He also has outstanding bed-side manner and will keep you entertained throughout the whole process. His staff makes you feel at home as well. I was seen pretty quickly upon arrival. I was there for my LASIK appointment, staff was so patient to make sure that I am getting the right measurement and doing the eye calibration correctly. Well, it's dang important, so they better take the time. Dr. Jones came also to check how I was doing and tell me to take a deep breath, and re-do the test when I feel comfortable. I was able to re-do it successfully after the third tries.When you walk into this place, you can sense that this place knows what they're doing and genuinely love what they do. They have selections of glasses, and everyone is happy there. You can spend months looking for the right doctor to do your LASIK/contacts/eyeglasses, but I think you should try this place out. Having been around the Beverly Hills block, Manhattan, and San Francisco, I have to say that I am surprised that this kind of place exists here in Northeast Ohio. The service and professionalism surpassed my expectation and it has set as the 'gold' standard when I choose a health care provider. When you have a moment, check out his credentials, very very impressive.

Paul Hagan

The best care in the industry. Flexible hours that fit any schedule.

Tammy Kaser

I'm writing a review here because there's no option on the website to give feedback (lots of great testimonials, though--interesting). I can't complain at all about the technicians, the wait time, the waiting area--all of that was great. The greeting I received by front-office staff was perfectly friendly as well--since someone else mentioned they had a different experience. My only complaint is that my doctor, Dr. Zajac (fka Dr. Hastings) was not at all understanding that I have a strong reflexive response to having my eyes touched! You'd think as an eye doctor she would expect that some of her patients have this problem, and understand that it's not something we can control! I was in for an exam because it had been over ten years since my last one, since I don't have any problems with my vision/eyes. So of course I don't have to use corrective lenses or eye drops, and I'm not used to anyone messing with my eyes--even myself! Everything was going fine until the glaucoma test--where something actually has to touch your eye. Before, I had always had the puff test, which worked for me because you don't know exactly when it's coming. But with the new test, you know the instrument is about to touch your eyeball, and my reflexes kicked in every time. The tech, who was the first to try administering the test, was really understanding. She said the doctor would try and see if she'd have better luck.... The doctor didn't do anything differently other than try to rush me through it thinking that would make a difference. She referred to my behavior as uncooperative in an aside to the tech as if I wouldn't know she was talking about me, and generally made me feel like a three-year-old who was refusing to put on my shoes. As an eye doctor, she should know that it's instinct, and reflexive, for people not to want their eyes touched, especially when they're not used to it. If anyone is ever able to get me to take the pressure test for glaucoma, it will be because they made me feel comfortable, not because they tried to force me. I was honest with her and said I don't think you're going to be able to do this test--why would you? It's the same test the tech tried to do, and she was more empathetic, so why would it work better with you? You could see the passive-aggressive anger in her fake smile as she doc-splained her reasons for proceeding as she had, and the importance of the pressure test--clearly not understanding that it was in no way a conscious choice for me to resist having my eyeball touched! It wasn't that I didn't understand, thank you. I may go back to Northeast Ohio Eye Surgeons--as I said, my overall experience was very good. I LOVED the techs. But I will never be seen by Dr. Zajac (fka Dr. Hastings) again.***Since writing the above, I have received a very nice email from Dr. Katie Greiner at NEOES, who saw my review and spoke with Dr. Zajac. Dr. Greiner and I had a good discussion via email about my complaints, the circumstances (including an irregular delay in sending an email follow-up asking about my visit), and the teaching moment this has been for Dr. Zajac. I'm not changing my review, because I think it's important for all doctors to understand that the way they treat their patients matters for the success of their practice/career. I'm leaving my review up with this addition, and I openly invite any of Dr. Zajac's patients who have had a similar or different experience to write their own review. I look forward to hearing how she applies this lesson to the way she deals with future patients.

Vickie McFarlan

I was in for an annual exam. The staff was pleasant, enjoyable and professional as always. Dr. Muckley is awesome!

Daniel Luketic

Good doctor and staff, but I waited over an hour for each visit (3 visits).

Frank Pedigo

very satisfied long time patient.

Brian Ames

Very pleasant.

Phil Luthman

Everyone was friendly, I didn't wait long, and my exam included a lot of valuable information. Thank you!

natekaheen natekaheen

Very nice staff!

Bill Spitzer

They are very personal and they care very very much about their patients

Jerry Rogers

lisa white

Lesley Boland

Lori Durkin

kathleen savich

thomas withers

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Northeast Ohio Eye Surgeons - Kent

2013 OH-59, Kent OH, 44240

Northeast Ohio Eye Surgeons - Kent Reviews

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